{"id":2920,"date":"2026-08-13T13:09:53","date_gmt":"2026-08-13T11:09:53","guid":{"rendered":"https:\/\/woo.modern-natura.ch\/frequently-asked-questions\/"},"modified":"2026-08-14T14:03:58","modified_gmt":"2026-08-14T12:03:58","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.modern-natura.ch\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<figure class=\"mn-cp-hero\">\n\t<img fetchpriority=\"high\" src=\"https:\/\/www.modern-natura.ch\/wp-content\/themes\/modern-natura\/assets\/images\/content\/faq-hero.jpg\" alt=\"Wooden signpost on an alpine meadow with signs for FAQ, Legal Notice, Terms and Conditions, Payment, Products, Order, About Us, Shipping and Privacy\" loading=\"eager\" decoding=\"async\" width=\"1792\" height=\"373\"\/>\n<\/figure>\n\n<p class=\"mn-cp-claim wp-block-paragraph\"><span data-mn-icon=\"info\"><svg class=\"mn-icon mn-icon-info\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v5\"\/><path d=\"M12 8h.01\"\/><\/svg><\/span> Answers to the most common questions about Modern Natura, our products, and your purchase.<\/p>\n\n<p class=\"mn-cp-lead wp-block-paragraph\">Search for a keyword or choose a category\u2014each question can be expanded individually. This section is updated regularly and expanded with new questions. If you still can\u2019t find your answer, just write to us; we\u2019re happy to add frequently asked questions here.  <\/p>\n\n<div class=\"mn-cp-faq\" data-mn-faq-page=\"\" data-mseo-faq=\"\">\n\n\t<div class=\"mn-cp-faq-tools\">\n\n\t\t<div class=\"mn-cp-faq-search\">\n\t\t\t<span class=\"mn-cp-faq-search-icon\" data-mn-icon=\"search\"><svg class=\"mn-icon mn-icon-search\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.3-4.3\"\/><\/svg><\/span>\n\t\t\t<label class=\"mn-cp-faq-sr\" for=\"mn-faq-suche\">Search FAQs<\/label>\n\t\t\t<input type=\"search\" id=\"mn-faq-suche\" name=\"mn-faq-suche\" class=\"mn-cp-faq-search-input\" placeholder=\"Enter a question or keyword \u2026\" autocomplete=\"off\" autocorrect=\"off\" spellcheck=\"false\" enterkeyhint=\"search\"\/>\n\t\t\t<button type=\"button\" class=\"mn-cp-faq-clear\" data-mn-faq-clear=\"\" hidden=\"\"><span data-mn-icon=\"close\"><svg class=\"mn-icon mn-icon-close\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 6l12 12M18 6L6 18\"\/><\/svg><\/span><span class=\"mn-cp-faq-sr\">Reset search<\/span><\/button>\n\t\t<\/div>\n\n\t\t<nav class=\"mn-cp-faq-nav\" aria-label=\"Frequently asked question sections\">\n\t\t\t<button type=\"button\" class=\"mn-cp-faq-chip is-active\" data-mn-faq-cat=\"all\" aria-pressed=\"true\">Show all<\/button>\n\t\t\t<button type=\"button\" class=\"mn-cp-faq-chip\" data-mn-faq-cat=\"bestellung-konto\" aria-pressed=\"false\">Orders and account<\/button>\n\t\t\t<button type=\"button\" class=\"mn-cp-faq-chip\" data-mn-faq-cat=\"produkte-nachhaltigkeit\" aria-pressed=\"false\">Products and sustainability<\/button>\n\t\t\t<button type=\"button\" class=\"mn-cp-faq-chip\" data-mn-faq-cat=\"versand-lieferung\" aria-pressed=\"false\">Shipping and delivery<\/button>\n\t\t\t<button type=\"button\" class=\"mn-cp-faq-chip\" data-mn-faq-cat=\"zahlungsmethoden\" aria-pressed=\"false\">Payment methods<\/button>\n\t\t\t<button type=\"button\" class=\"mn-cp-faq-chip\" data-mn-faq-cat=\"ruecksendungen-umtausch\" aria-pressed=\"false\">Returns and exchanges<\/button>\n\t\t\t<button type=\"button\" class=\"mn-cp-faq-chip\" data-mn-faq-cat=\"kontakt-service\" aria-pressed=\"false\">Contact and service<\/button>\n\t\t\t<button type=\"button\" class=\"mn-cp-faq-chip\" data-mn-faq-cat=\"unternehmen\" aria-pressed=\"false\">Company<\/button>\n\t\t<\/nav>\n\n\t\t<p class=\"mn-cp-faq-status\" data-mn-faq-status=\"\" role=\"status\" aria-live=\"polite\"><\/p>\n\n\t<\/div>\n\n\t<section class=\"mn-cp-faq-group\" data-mn-faq-group=\"bestellung-konto\" id=\"faq-bereich-bestellung-konto\" aria-labelledby=\"faq-titel-bestellung-konto\">\n\t\t<h2 class=\"mn-cp-faq-group-title\" id=\"faq-titel-bestellung-konto\"><span data-mn-icon=\"bag\"><svg class=\"mn-icon mn-icon-bag\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 8h12l1 13H5L6 8z\"\/><path d=\"M9 8V6a3 3 0 0 1 6 0v2\"\/><\/svg><\/span> Orders and account<\/h2>\n\t\t<div class=\"mn-cp-faq-list\">\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-konto-erstellen\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How do I create a customer account?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Create an account under <a href=\"https:\/\/www.modern-natura.ch\/en\/my-account\/\">My Account<\/a>: enter your email address, choose a password, confirm\u2014nothing more is needed. You can also shop first and decide at checkout whether you want to create an account or order as a guest. <\/p>\n\t\t\t\t\t<p>With an account, your next order is faster: your addresses are saved, and you can view your past orders at any time.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-bestellen-ohne-konto\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Can I order without registering?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes. At checkout you can order as a guest\u2014we only need the delivery and billing address and your preferred payment method. Without an account, however, you won\u2019t be able to view your orders later in the shop. So please keep the order confirmation email safe; it contains everything you need.   <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-bestellung-verfolgen\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How can I track my order?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>We don\u2019t yet send a tracking link automatically\u2014we\u2019re working on offering this in the future. However, you can request the tracking number from us at any time after placing your order. A short message to <a href=\"mailto:service@modern-natura.ch\">service@modern-natura.ch<\/a> with your order number is enough.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-bestellung-aendern\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How can I change my order after placing it?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Because we process orders as quickly as possible, changes after placing an order are only possible within a short time window. Please contact us immediately by phone or email and provide your order number. We\u2019ll then check whether an address can still be corrected or an item removed. Once the parcel is in shipping, no further changes are possible.   <\/p>\n\t\t\t\t\t<div class=\"mn-cp-faq-related\" data-mseo-faq-skip=\"\">\n\t\t\t\t\t\t<h4>Related<\/h4>\n\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t<li><a href=\"#faq-ruecksendung-wie\">How and within what time frame can I return items?<\/a><\/li>\n\t\t\t\t\t\t\t<li><a href=\"#faq-kundendienst-kontakt\">How can I reach customer service?<\/a><\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-bestellhistorie\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Where can I find my past orders?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>If you have a customer account: under <a href=\"https:\/\/www.modern-natura.ch\/en\/my-account\/\">My Account<\/a> in the \u201cOrders\u201d section. There you\u2019ll find the order date, order number, the items ordered, the total amount, and the current status of each order. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-gutschein-einloesen\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How do I redeem a voucher or discount code?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>The field has the same name throughout the shop: <strong>\u201cRedeem voucher \/ coupon\u201d<\/strong>. You\u2019ll find it in three places\u2014and it\u2019s enough to enter the code in any one of them: <\/p>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>in the cart window that opens as soon as you add an item to your cart<\/li>\n\t\t\t\t\t\t<li>on the <a href=\"https:\/\/www.modern-natura.ch\/en\/cart\/\">cart page<\/a> below the subtotal<\/li>\n\t\t\t\t\t\t<li>at checkout in the order summary<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t<p>Enter the code and tap \u201cRedeem\u201d\u2014the discount will appear immediately in the total. One code can be redeemed per order; vouchers can\u2019t be combined. <\/p>\n\t\t\t\t\t<p class=\"mn-cp-note\">If a code isn\u2019t accepted, please check upper\/lower case and the validity period. Some codes only apply from a minimum order value or only to certain items. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"mn-cp-faq-group\" data-mn-faq-group=\"produkte-nachhaltigkeit\" id=\"faq-bereich-produkte-nachhaltigkeit\" aria-labelledby=\"faq-titel-produkte-nachhaltigkeit\">\n\t\t<h2 class=\"mn-cp-faq-group-title\" id=\"faq-titel-produkte-nachhaltigkeit\"><span data-mn-icon=\"leaf\"><svg class=\"mn-icon mn-icon-leaf\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 20c0-8 4-14 14-15-0.5 10-6 14-13 14\"\/><path d=\"M5 20c2-5 6-9 11-11\"\/><\/svg><\/span> Products and sustainability<\/h2>\n\t\t<div class=\"mn-cp-faq-list\">\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-bio-zertifizierung\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Is Modern Natura BIO-certified?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes. Modern Natura has been continuously BIO-certified since 2018, audited by BIO Inspecta in Switzerland\u2014so far without a single objection. We publish the current certificate openly: you don\u2019t have to take our word for it; you can read it yourself.  <\/p>\n\t\t\t\t\t<p data-mseo-faq-skip=\"\"><a class=\"mn-cp-btn\" href=\"https:\/\/www.modern-natura.ch\/wp-content\/themes\/modern-natura\/assets\/images\/content\/bio-zertifikat.pdf\" target=\"_blank\" rel=\"noopener\"><span data-mn-icon=\"download\"><svg class=\"mn-icon mn-icon-download\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3v11\"\/><path d=\"m7 10 5 5 5-5\"\/><path d=\"M4 20h16\"\/><\/svg><\/span> View current BIO certificate<\/a><\/p>\n\t\t\t\t\t<p class=\"mn-cp-note\">In addition, our certification can be checked independently at any time at <a href=\"https:\/\/www.easy-cert.com\/\" target=\"_blank\" rel=\"noopener\">easy-cert.com<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-produkte-qualitaet\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How can I assess the quality of your products?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>We package our supplements in high-quality glass containers instead of plastic. We select yoga and sports items to the same standards, and for stones we carry only genuine natural gemstones in line with the principles of Fair Mineral and Fair Trade. We prefer to work with experienced producers in German-speaking countries.  <\/p>\n\t\t\t\t\t<p>Detailed product descriptions and photos help you assess items\u2014they show the product as it will arrive. And if an item doesn\u2019t convince you after all: get in touch\u2014we\u2019ve always found a solution so far. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-schweizer-unternehmen\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Is Modern Natura a company based in Switzerland?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes. Modern Natura AG is a Swiss company with its headquarters and warehouse in Switzerland. As a BIO-certified business, we prefer to work with local and regional partners. How this came about is explained on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/about-us\/\">About us<\/a>.   <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-produkte-versand-herkunft\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Where are your products shipped from?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Exclusively from Switzerland. Our goods are stored here and shipped directly to you from here. That means short transport routes, fast delivery times, consistent storage conditions for sensitive items such as supplements\u2014and no customs clearance at all for customers in Switzerland. Details are on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/shipping-and-delivery-terms\/\">Shipping and delivery terms<\/a>.   <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-vorteile-schweiz\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">What are the advantages of a Swiss company like Modern Natura?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Short delivery routes and fast delivery within Switzerland. Personal customer service in your language. No hidden import costs or customs fees for Swiss addresses. And legal certainty under Swiss law when shopping online. Plus: with your purchase, you support the local economy.    <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-echte-naturedelsteine\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Are your natural gemstones, healing stones and water stones genuine?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes. We carry only genuine natural gemstones and work with dealers who have been established for decades in some cases. The stones come from a wide range of regions\u2014Brazil, Portugal, Spain, and many other countries.  <\/p>\n\t\t\t\t\t<p>Each stone is a natural product and therefore unique: no stone is exactly like another. We deliberately avoid imitations or artificial alternatives. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-spezifische-steine\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Can I request a specific stone according to my preferences?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes, that\u2019s possible\u2014especially because each stone is unique. There are two options: leave your request in the order notes (for example, \u201cprefer a darker amethyst\u201d), or send us a short email after placing your order. <\/p>\n\t\t\t\t\t<p>We\u2019ll then choose the stone that comes closest to what you have in mind. Of course, this is only possible within what we currently have in stock\u2014but we\u2019ll do our best. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"mn-cp-faq-group\" data-mn-faq-group=\"versand-lieferung\" id=\"faq-bereich-versand-lieferung\" aria-labelledby=\"faq-titel-versand-lieferung\">\n\t\t<h2 class=\"mn-cp-faq-group-title\" id=\"faq-titel-versand-lieferung\"><span data-mn-icon=\"truck\"><svg class=\"mn-icon mn-icon-truck\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M2.2 7.4a1.2 1.2 0 0 1 1.2-1.2h9.4a1.2 1.2 0 0 1 1.2 1.2v8.2H2.2z\"\/><path d=\"M14 10.2h3.3l3.3 3.2v2.2H14z\"\/><circle cx=\"6.6\" cy=\"17.4\" r=\"1.9\"\/><circle cx=\"17.2\" cy=\"17.4\" r=\"1.9\"\/><path d=\"M8.5 17.4h6.8\"\/><\/svg><\/span> Shipping and delivery<\/h2>\n\t\t<div class=\"mn-cp-faq-list\">\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-versanddauer-ch\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How long does delivery within Switzerland take?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Orders received on business days by around 4:00 PM are usually shipped the same day\u2014provided the items are available. After that, delivery by Swiss Post takes 2 to 3 business days with PostPac Economy (B-Post) and 1 to 2 business days with PostPac Priority (A-Post). <\/p>\n\t\t\t\t\t<p>Swiss Post does not deliver parcels on Saturdays. Regional public holidays in the canton of St. Gallen and national public holidays may cause delays. All times and prices are listed on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/shipping-and-delivery-terms\/\">Shipping and delivery terms<\/a>.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-versand-ausland\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Do you also deliver abroad?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes. In addition to Switzerland and Liechtenstein, we deliver to Austria, Germany, France and Italy. Delivery takes around 3 to 4 business days to Austria and Germany, and 4 to 5 business days to France and Italy.  <\/p>\n\t\t\t\t\t<p>Shipping costs depend on the destination country: for Liechtenstein, Swiss conditions apply; for Austria from EUR 9.00; for Germany, France and Italy from EUR 15.00 or CHF 16.90. The full overview is on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/shipping-and-delivery-terms\/\">Shipping and delivery terms<\/a>. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-versandoptionen\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Which shipping methods do you offer?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Within Switzerland and to Liechtenstein, we ship exclusively with Swiss Post\u2014either as PostPac Economy (B-Post, 2 to 3 business days) or PostPac Priority (A-Post, 1 to 2 business days). You choose at checkout. <\/p>\n\t\t\t\t\t<p>For Austria, Germany, France and Italy, we work with global shipping partners.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-versandkosten\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How much does shipping cost?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Within Switzerland and to Liechtenstein, PostPac Economy (B-Post) costs CHF 6.90 and PostPac Priority (A-Post) CHF 9.90. Shipping within Switzerland is free for orders over CHF 45. <\/p>\n\t\t\t\t\t<p>For international shipping: Austria from EUR 9.00; Germany, France and Italy from EUR 15.00 or CHF 16.90. All prices include packaging and handling. The full table is on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/shipping-and-delivery-terms\/\">Shipping and delivery terms<\/a>.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-versandkostenfrei\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Is there free shipping above a certain order value?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes. For orders over CHF 45, we cover the shipping costs. The discount is applied automatically as soon as the amount is reached in the cart\u2014you don\u2019t need to enter anything. The cart will also show you how much is still missing to qualify for free shipping.   <\/p>\n\t\t\t\t\t<p class=\"mn-cp-note\">Free shipping applies only to deliveries within Switzerland.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"mn-cp-faq-group\" data-mn-faq-group=\"zahlungsmethoden\" id=\"faq-bereich-zahlungsmethoden\" aria-labelledby=\"faq-titel-zahlungsmethoden\">\n\t\t<h2 class=\"mn-cp-faq-group-title\" id=\"faq-titel-zahlungsmethoden\"><span data-mn-icon=\"card\"><svg class=\"mn-icon mn-icon-card\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 10h18\"\/><\/svg><\/span> Payment methods<\/h2>\n\t\t<div class=\"mn-cp-faq-list\">\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-zahlung-arten\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Which payment methods do you accept?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>You can choose from advance payment (with a 2% cash discount), invoice with a QR payment slip, PowerPay invoice with 30-day payment terms, TWINT, Visa and Mastercard, PostFinance Pay, and PayPal. All prices are in CHF including VAT. <\/p>\n\t\t\t\t\t<p>What the individual payment methods mean and which fees apply is explained on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/payment-methods\/\">Payment methods<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-zahlung-sicherheit\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Is payment on your website secure?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes. The entire shop\u2014and every step of the order process\u2014runs via an encrypted connection; you can recognize it by \u201chttps:\/\/\u201d in the address bar and the browser\u2019s padlock icon. <\/p>\n\t\t\t\t\t<p>We do not store payment data such as credit card numbers. They are sent directly to certified payment service providers who meet the credit card industry security standard (PCI DSS). How we handle your data is explained in our <a href=\"https:\/\/www.modern-natura.ch\/en\/privacy-and-data-protection\/\">Privacy Policy<\/a>.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-zahlung-rechnung\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Can I also pay by invoice?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes, in two ways:<\/p>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li><strong>Classic invoice.<\/strong> Payable within 10 business days after receiving the goods, with a QR payment slip in the parcel. Completely free of charge for returning customers; for new customers, a one-time processing fee of CHF 2. <\/li>\n\t\t\t\t\t\t<li><strong>PowerPay invoice.<\/strong> Payable within 30 days, either in one amount or in instalments. Payment processing is handled by POWERPAY. <\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t<p class=\"mn-cp-note\">If the credit check is negative or cannot be carried out, the payment method switches to advance payment. Details are on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/payment-methods\/\">Payment methods<\/a>. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-zahlung-twint-postfinance\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Do you accept TWINT, PostFinance and other Swiss payment methods?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes\u2014it\u2019s important to us that the payment methods commonly used in Switzerland are available. You can pay with TWINT and via PostFinance Pay, where PostFinance Card and E-Finance are also available. You choose at checkout.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"mn-cp-faq-group\" data-mn-faq-group=\"ruecksendungen-umtausch\" id=\"faq-bereich-ruecksendungen-umtausch\" aria-labelledby=\"faq-titel-ruecksendungen-umtausch\">\n\t\t<h2 class=\"mn-cp-faq-group-title\" id=\"faq-titel-ruecksendungen-umtausch\"><span data-mn-icon=\"repeat\"><svg class=\"mn-icon mn-icon-repeat\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m17 2 4 4-4 4\"\/><path d=\"M3 12v-2a4 4 0 0 1 4-4h14\"\/><path d=\"m7 22-4-4 4-4\"\/><path d=\"M21 12v2a4 4 0 0 1-4 4H3\"\/><\/svg><\/span> Returns and exchanges<\/h2>\n\t\t<div class=\"mn-cp-faq-list\">\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-ruecksendung-wie\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How and within what time frame can I return items?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>You can return ordered items within 30 days of receipt without giving a reason, provided they are unused and in their original packaging. Please contact us briefly beforehand\u2014often there\u2019s a solution that doesn\u2019t require a return at all. <\/p>\n\t\t\t\t\t<p>Include the delivery note or a copy of the invoice and note which items are being returned. Pack the goods securely and send the parcel sufficiently stamped to the address on the delivery note. The postmark date is decisive for the deadline.  <\/p>\n\t\t\t\t\t<p class=\"mn-cp-note\">Opened supplements and used hygiene products cannot be exchanged for health reasons. Everything else is on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/returns-and-refunds\/\">Returns and refunds<\/a>. <\/p>\n\t\t\t\t\t<div class=\"mn-cp-faq-related\" data-mseo-faq-skip=\"\">\n\t\t\t\t\t\t<h4>Related<\/h4>\n\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t<li><a href=\"#faq-ruecksendung-kosten\">Who covers the cost of returns?<\/a><\/li>\n\t\t\t\t\t\t\t<li><a href=\"#faq-ruecksendung-geld\">How do I get my money back?<\/a><\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-ruecksendung-kosten\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Who covers the cost of returns?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>You as the customer cover the return postage; unfortunately, we can\u2019t offer free return labels. So please contact us before returning anything\u2014often a return isn\u2019t necessary at all, and we can find a simple solution together. <\/p>\n\t\t\t\t\t<p>It\u2019s different in the case of an incorrect delivery or a defective item: then we cover the return costs after a quick consultation.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-ruecksendung-geld\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How do I get my money back?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>As soon as your return has arrived and been checked, we\u2019ll refund the value of the goods promptly. The refund is made by bank transfer\u2014for that we need your IBAN. If the delivery was on invoice and is still outstanding, we\u2019ll simply cancel it.  <\/p>\n\t\t\t\t\t<p>If you prefer, we can credit the amount to your customer account instead.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-ruecksendung-defekt\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">What should I do if an item is defective?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>If an item arrives damaged or defective, we\u2019re sorry\u2014and we\u2019ll resolve it easily. Please contact us immediately by email or phone, briefly describe the damage, and if possible include a photo. <\/p>\n\t\t\t\t\t<p>We\u2019ll then provide a replacement, repair it, or refund you\u2014whichever suits you best. Often, a return shipment isn\u2019t necessary. If one is, we cover the costs.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-ruecksendung-ausschluss\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Which items are excluded from returns?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>For hygiene and consumer-protection reasons, we do not accept returns of the following:<\/p>\n\t\t\t\t\t<ul class=\"mn-cp-deny\">\n\t\t\t\t\t\t<li><span data-mn-icon=\"x\"><svg class=\"mn-icon mn-icon-x\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4l14 16M19 4L5 20\"\/><\/svg><\/span> <span><strong>Opened food and supplements<\/strong><\/span><\/li>\n\t\t\t\t\t\t<li><span data-mn-icon=\"x\"><svg class=\"mn-icon mn-icon-x\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4l14 16M19 4L5 20\"\/><\/svg><\/span> <span><strong>Used hygiene products<\/strong>\u2014they are specially marked and packaged in protective film<\/span><\/li>\n\t\t\t\t\t\t<li><span data-mn-icon=\"x\"><svg class=\"mn-icon mn-icon-x\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4l14 16M19 4L5 20\"\/><\/svg><\/span> <span><strong>Software, books and CDs<\/strong> once the wrapping has been opened<\/span><\/li>\n\t\t\t\t\t\t<li><span data-mn-icon=\"x\"><svg class=\"mn-icon mn-icon-x\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4l14 16M19 4L5 20\"\/><\/svg><\/span> <span><strong>Used, soiled or damaged goods<\/strong><\/span><\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t<p>If an item shows a technical defect within the warranty period, we\u2014or the manufacturer\u2014will of course replace it or repair it free of charge. The full terms are on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/returns-and-refunds\/\">Returns and refunds<\/a>. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"mn-cp-faq-group\" data-mn-faq-group=\"kontakt-service\" id=\"faq-bereich-kontakt-service\" aria-labelledby=\"faq-titel-kontakt-service\">\n\t\t<h2 class=\"mn-cp-faq-group-title\" id=\"faq-titel-kontakt-service\"><span data-mn-icon=\"mail\"><svg class=\"mn-icon mn-icon-mail\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"6\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 8l9 6 9-6\"\/><\/svg><\/span> Contact and service<\/h2>\n\t\t<div class=\"mn-cp-faq-list\">\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-kundendienst-kontakt\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How can I reach customer service?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Fastest via the form on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/contact\/\">Contact<\/a>. You can also reach us directly: <\/p>\n\t\t\t\t\t<ul class=\"mn-cp-contact-list\">\n\t\t\t\t\t\t<li><span data-mn-icon=\"mail\"><svg class=\"mn-icon mn-icon-mail\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"6\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 8l9 6 9-6\"\/><\/svg><\/span> <a href=\"mailto:service@modern-natura.ch\">service@modern-natura.ch<\/a><\/li>\n\t\t\t\t\t\t<li><span data-mn-icon=\"phone\"><svg class=\"mn-icon mn-icon-phone\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4h4l2 5-2.5 1.5a12 12 0 0 0 5 5L15 13l5 2v4a2 2 0 0 1-2 2A16 16 0 0 1 3 6a2 2 0 0 1 2-2z\"\/><\/svg><\/span> <a href=\"tel:+41768120091\">076 812 00 91<\/a>\u2014also via SMS and WhatsApp<\/li>\n\t\t\t\t\t\t<li><span data-mn-icon=\"clock\"><svg class=\"mn-icon mn-icon-clock\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3.5 2\"\/><\/svg><\/span> Monday to Friday, 9:00 AM to 6:00 PM<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t<p>We read emails around the clock and reply as quickly as possible\u2014usually within 24 hours.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-physischer-laden\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Do you have a physical store?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>No, Modern Natura is an online-only shop; in-person pickup isn\u2019t possible. There\u2019s a good reason for that: without store rent and store staff, we can offer high-quality goods at reasonable prices. You\u2019ll find the full range here in the shop, and everything ships directly to you from our Swiss warehouse.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-beratung\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Do you offer personal advice?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>By phone, we take orders and help with simple questions. We prefer to answer technical questions in writing\u2014so the right specialist can respond properly, and you have the information in writing afterwards. <\/p>\n\t\t\t\t\t<p>Phone and WhatsApp: <a href=\"tel:+41768120091\">076 812 00 91<\/a>, Monday to Friday from 9:00 AM to 6:00 PM. In writing at any time via the form on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/contact\/\">Contact<\/a> or by email to <a href=\"mailto:service@modern-natura.ch\">service@modern-natura.ch<\/a>. <\/p>\n\t\t\t\t\t<p class=\"mn-cp-note\">Our phone service is currently available in German only. We\u2019re happy to reply in writing in French and Italian. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-whatsapp-kontakt\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Can I contact you via WhatsApp as well?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Yes. You can reach us at <a href=\"https:\/\/wa.me\/41768120091\" target=\"_blank\" rel=\"noopener\">076 812 00 91<\/a> via WhatsApp and SMS, Monday to Friday from 9:00 AM to 6:00 PM. You can also order that way: send us the items you want and your address, and we\u2019ll get back to you with a confirmation.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-datenschutz\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">How do you protect my personal data?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>We use your data exclusively to process your order and answer your questions. We only pass it on where necessary\u2014for example to the payment provider and Swiss Post. We do not pass anything on for third-party advertising.  <\/p>\n\t\t\t\t\t<p>The connection to the shop is encrypted throughout. What exactly is stored when, and for how long, is explained in detail in our <a href=\"https:\/\/www.modern-natura.ch\/en\/privacy-and-data-protection\/\">Privacy Policy<\/a>. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-keine-bewertungen\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Why don\u2019t you have product reviews?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>This is a deliberate decision, and there are three reasons for it:<\/p>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li><strong>Legal requirements.<\/strong> In Switzerland, strict rules apply to what effects may be claimed for food and supplements. We would therefore have to monitor customer reviews continuously and delete statements\u2014and we don\u2019t want to censor our customers\u2019 opinions. <\/li>\n\t\t\t\t\t\t<li><strong>Effects are individual.<\/strong> Especially with natural products, the individual person plays a major role. A review then says little about how an item will work for someone else. <\/li>\n\t\t\t\t\t\t<li><strong>No nuisance.<\/strong> Review platforms almost always come with a flood of reminder emails. We\u2019d like to spare you that. <\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t<p>We\u2019re still very happy to receive your feedback\u2014just write to us directly. We reply personally, and your input feeds into our range. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"mn-cp-faq-group\" data-mn-faq-group=\"unternehmen\" id=\"faq-bereich-unternehmen\" aria-labelledby=\"faq-titel-unternehmen\">\n\t\t<h2 class=\"mn-cp-faq-group-title\" id=\"faq-titel-unternehmen\"><span data-mn-icon=\"people\"><svg class=\"mn-icon mn-icon-people\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"9\" cy=\"8\" r=\"3.4\"\/><path d=\"M2.5 20c0-3.4 2.9-5.4 6.5-5.4s6.5 2 6.5 5.4\"\/><path d=\"M16 4.8a3.4 3.4 0 0 1 0 6.4M17.8 14.9c2.2.7 3.7 2.4 3.7 5.1\"\/><\/svg><\/span> Company<\/h2>\n\t\t<div class=\"mn-cp-faq-list\">\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-firmengeschichte\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">What is the story of Modern Natura?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>It all started in 2010 with an online shop for everyday essentials. In 2017, this became the sole proprietorship Modern Natura; a year later came BIO certification by BIO Inspecta. In 2020, Modern Natura AG was founded, in 2022 the brand was registered in the Swiss trademark register, and since 2024 selected items have been available exclusively in Swiss Post branches.  <\/p>\n\t\t\t\t\t<p>The full timeline with all milestones is on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/about-us\/\">About us<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-impressum\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Where can I find the legal notice?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>All legally required company details\u2014company name, address, commercial register and VAT number, responsible persons and contact options\u2014are on the page <a href=\"https:\/\/www.modern-natura.ch\/en\/imprint\/\">Legal notice<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details class=\"mn-cp-faq-item\" id=\"faq-agb\" data-mn-faq-item=\"\">\n\t\t\t\t<summary class=\"mn-cp-faq-q\"><span class=\"mn-cp-faq-q-text\" data-mseo-faq-q=\"\">Where can I find the Terms and Conditions?<\/span><span class=\"mn-cp-faq-mark\" data-mn-icon=\"chev\" aria-hidden=\"true\"><svg class=\"mn-icon mn-icon-chev\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M8 10l4 4 4-4\"\/><\/svg><\/span><\/summary>\n\t\t\t\t<div class=\"mn-cp-faq-a\" data-mseo-faq-a=\"\">\n\t\t\t\t\t<p>Our <a href=\"https:\/\/www.modern-natura.ch\/en\/terms-and-conditions\/\">Terms and Conditions<\/a> govern contract conclusion, delivery, payment, returns and warranty. We recommend reading them once before ordering\u2014they\u2019re deliberately kept short and easy to understand. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t<\/div>\n\t<\/section>\n\n\t<p class=\"mn-cp-faq-leer\" data-mn-faq-empty=\"\" hidden=\"\">There\u2019s no matching question for your search. Try another keyword\u2014or write to us and we\u2019ll reply personally. <\/p>\n\n<\/div>\n\n<section class=\"mn-cp-faq-ask\">\n\t<h2>Wasn\u2019t your question listed?<\/h2>\n\t<p>No problem\u2014write to us. We\u2019re happy to add frequently asked questions here so the next person can find them right away. <\/p>\n\t<p><a class=\"mn-cp-btn\" href=\"https:\/\/www.modern-natura.ch\/en\/contact\/\"><span data-mn-icon=\"mail\"><svg class=\"mn-icon mn-icon-mail\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"6\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 8l9 6 9-6\"\/><\/svg><\/span> Contact us<\/a><\/p>\n<\/section>\n\n<p class=\"mn-cp-note wp-block-paragraph\">All information in this section is for guidance and may change. The binding version is the <a href=\"https:\/\/www.modern-natura.ch\/en\/terms-and-conditions\/\">Terms and Conditions<\/a> as in force at the time of your order. <\/p>\n\n<h2 class=\"wp-block-heading\">More information<\/h2>\n<ul class=\"mn-cp-links\"><li><a href=\"https:\/\/www.modern-natura.ch\/en\/frequently-asked-questions\/\"><svg class=\"mn-icon mn-icon-frage\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M9.4 9.4a2.7 2.7 0 0 1 5.2.8c0 1.8-2.6 2.2-2.6 3.9\"\/><path d=\"M12 17.3h.01\"\/><\/svg><span>Frequently Asked Questions<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/mona-vitality-check\/\"><svg class=\"mn-icon mn-icon-heart\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 20.4 4.9 13.3a4.6 4.6 0 0 1 6.5-6.5l.6.6.6-.6a4.6 4.6 0 0 1 6.5 6.5L12 20.4z\"\/><\/svg><span>MoNa Vitality Check<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/supplement-planner\/\"><svg class=\"mn-icon mn-icon-clock\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3.5 2\"\/><\/svg><span>Supplement Planner<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/contact\/\"><svg class=\"mn-icon mn-icon-mail\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"6\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 8l9 6 9-6\"\/><\/svg><span>Contact<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/about-us\/\"><svg class=\"mn-icon mn-icon-people\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"9\" cy=\"8\" r=\"3.4\"\/><path d=\"M2.5 20c0-3.4 2.9-5.4 6.5-5.4s6.5 2 6.5 5.4\"\/><path d=\"M16 4.8a3.4 3.4 0 0 1 0 6.4M17.8 14.9c2.2.7 3.7 2.4 3.7 5.1\"\/><\/svg><span>About us<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/shipping-and-delivery-terms\/\"><svg class=\"mn-icon mn-icon-truck\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M2.2 7.4a1.2 1.2 0 0 1 1.2-1.2h9.4a1.2 1.2 0 0 1 1.2 1.2v8.2H2.2z\"\/><path d=\"M14 10.2h3.3l3.3 3.2v2.2H14z\"\/><circle cx=\"6.6\" cy=\"17.4\" r=\"1.9\"\/><circle cx=\"17.2\" cy=\"17.4\" r=\"1.9\"\/><path d=\"M8.5 17.4h6.8\"\/><\/svg><span>Shipping and delivery terms<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/payment-methods\/\"><svg class=\"mn-icon mn-icon-card\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 10h18\"\/><\/svg><span>Payment methods<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/returns-and-refunds\/\"><svg class=\"mn-icon mn-icon-repeat\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m17 2 4 4-4 4\"\/><path d=\"M3 12v-2a4 4 0 0 1 4-4h14\"\/><path d=\"m7 22-4-4 4-4\"\/><path d=\"M21 12v2a4 4 0 0 1-4 4H3\"\/><\/svg><span>Right of withdrawal and returns<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/privacy-and-data-protection\/\"><svg class=\"mn-icon mn-icon-lock\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"5\" y=\"11\" width=\"14\" height=\"9\" rx=\"2\"\/><path d=\"M8 11V8a4 4 0 0 1 8 0v3\"\/><\/svg><span>Privacy and data protection<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/terms-and-conditions\/\"><svg class=\"mn-icon mn-icon-info\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v5\"\/><path d=\"M12 8h.01\"\/><\/svg><span>Terms and Conditions<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/en\/imprint\/\"><svg class=\"mn-icon mn-icon-info\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v5\"\/><path d=\"M12 8h.01\"\/><\/svg><span>Imprint<\/span><\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Answers to the most common questions about Modern Natura, our products, and your purchase. Search for a keyword or choose a category\u2014each question can&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2920","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.modern-natura.ch\/en\/wp-json\/wp\/v2\/pages\/2920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.modern-natura.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.modern-natura.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.modern-natura.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.modern-natura.ch\/en\/wp-json\/wp\/v2\/comments?post=2920"}],"version-history":[{"count":1,"href":"https:\/\/www.modern-natura.ch\/en\/wp-json\/wp\/v2\/pages\/2920\/revisions"}],"predecessor-version":[{"id":2922,"href":"https:\/\/www.modern-natura.ch\/en\/wp-json\/wp\/v2\/pages\/2920\/revisions\/2922"}],"wp:attachment":[{"href":"https:\/\/www.modern-natura.ch\/en\/wp-json\/wp\/v2\/media?parent=2920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}