{"id":3272,"date":"2026-08-10T13:07:31","date_gmt":"2026-08-10T11:07:31","guid":{"rendered":"https:\/\/woo.modern-natura.ch\/retour-et-remboursement\/"},"modified":"2026-08-14T14:13:44","modified_gmt":"2026-08-14T12:13:44","slug":"retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/www.modern-natura.ch\/fr\/retour-et-remboursement\/","title":{"rendered":"Retour et remboursement"},"content":{"rendered":"\n<p class=\"mn-cp-lead wp-block-paragraph\">Tu peux retourner les articles command\u00e9s dans un d\u00e9lai de <strong>30 jours apr\u00e8s r\u00e9ception<\/strong>, \u00e0 condition qu\u2019ils soient inutilis\u00e9s et dans leur emballage d\u2019origine. Malheureusement, nous ne pouvons pas reprendre les produits qui ne sont pas en parfait \u00e9tat, ou seulement moyennant des frais. <\/p>\n\n<h2 class=\"wp-block-heading\">Comment se d\u00e9roule un retour<\/h2>\n\n<div class=\"mn-cp-usp\">\n\n\t<div class=\"mn-cp-usp-item\">\n\t\t<span class=\"mn-cp-usp-icon\" data-mn-icon=\"mail\"><svg class=\"mn-icon mn-icon-mail\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"6\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 8l9 6 9-6\"\/><\/svg><\/span>\n\t\t<span class=\"mn-cp-usp-text\"><strong>1. Nous pr\u00e9venir bri\u00e8vement<\/strong><br\/>Un e-mail \u00e0 <a href=\"mailto:service@modern-natura.ch\">service@modern-natura.ch<\/a> suffit. Ainsi, nous savons que ton colis est en route et pouvons l\u2019identifier imm\u00e9diatement. <\/span>\n\t<\/div>\n\n\t<div class=\"mn-cp-usp-item\">\n\t\t<span class=\"mn-cp-usp-icon\" data-mn-icon=\"box\"><svg class=\"mn-icon mn-icon-box\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21 8l-9-4.5L3 8v8l9 4.5L21 16V8z\"\/><path d=\"M3 8l9 4.5L21 8\"\/><path d=\"M12 12.5V20.5\"\/><\/svg><\/span>\n\t\t<span class=\"mn-cp-usp-text\"><strong>2. Emballer soigneusement<\/strong><br\/>Renvoyer les articles complets et dans leur emballage d\u2019origine, avec la facture et suffisamment affranchis. Nous ne pouvons pas rembourser les frais de port. <\/span>\n\t<\/div>\n\n\t<div class=\"mn-cp-usp-item\">\n\t\t<span class=\"mn-cp-usp-icon\" data-mn-icon=\"repeat\"><svg class=\"mn-icon mn-icon-repeat\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m17 2 4 4-4 4\"\/><path d=\"M3 12v-2a4 4 0 0 1 4-4h14\"\/><path d=\"m7 22-4-4 4-4\"\/><path d=\"M21 12v2a4 4 0 0 1-4 4H3\"\/><\/svg><\/span>\n\t\t<span class=\"mn-cp-usp-text\"><strong>3. Remboursement<\/strong><br\/>Apr\u00e8s un bref contr\u00f4le de la marchandise, nous remboursons la valeur des articles. Si la livraison a \u00e9t\u00e9 effectu\u00e9e sur facture et qu\u2019elle est encore ouverte, nous l\u2019annulons simplement. <\/span>\n\t<\/div>\n\n<\/div>\n\n<h2 class=\"wp-block-heading\">Conditions g\u00e9n\u00e9rales de retour<\/h2>\n\n<p class=\"wp-block-paragraph\">Tu peux retourner les articles command\u00e9s dans un d\u00e9lai de 30 jours apr\u00e8s r\u00e9ception, \u00e0 condition qu\u2019ils soient :<\/p>\n\n<ul class=\"wp-block-list\">\n\t<li>enti\u00e8rement non port\u00e9s et non utilis\u00e9s<\/li>\n\t<li>dans leur emballage d\u2019origine<\/li>\n\t<li>avec toutes les \u00e9tiquettes de s\u00e9curit\u00e9 et scell\u00e9s d\u2019hygi\u00e8ne encore intacts et en place<\/li>\n\t<li>sans traces d\u2019utilisation<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Particularit\u00e9 pour les bijoux en pierres pr\u00e9cieuses<\/h2>\n\n<p class=\"wp-block-paragraph\">Les bijoux sont en contact direct avec la peau. C\u2019est pourquoi nous pr\u00e9cisons ce qui est consid\u00e9r\u00e9 comme <em>utilis\u00e9<\/em> pour les articles de bijouterie : <\/p>\n\n<ul class=\"wp-block-list\">\n\t<li>pr\u00e9sence de r\u00e9sidus de parfum, de cosm\u00e9tiques ou de transpiration<\/li>\n\t<li>rayures, empreintes digitales ou autres traces d\u2019utilisation visibles<\/li>\n\t<li>l\u2019\u00e9tiquette de s\u00e9curit\u00e9 ou le scell\u00e9 d\u2019hygi\u00e8ne a \u00e9t\u00e9 retir\u00e9 ou endommag\u00e9<\/li>\n\t<li>l\u2019emballage d\u2019origine manque ou est endommag\u00e9<\/li>\n\t<li>des cheveux, fibres ou autres corps \u00e9trangers adh\u00e8rent \u00e0 l\u2019article<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Exclus du droit de r\u00e9tractation et de l\u2019\u00e9change<\/h2>\n\n<ul class=\"mn-cp-deny\">\n\t<li><span data-mn-icon=\"x\"><svg class=\"mn-icon mn-icon-x\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4l14 16M19 4L5 20\"\/><\/svg><\/span> <span><strong>Aliments et compl\u00e9ments alimentaires ouverts<\/strong> \u2013 pour des raisons d\u2019hygi\u00e8ne et de droit de la consommation.<\/span><\/li>\n\t<li><span data-mn-icon=\"x\"><svg class=\"mn-icon mn-icon-x\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4l14 16M19 4L5 20\"\/><\/svg><\/span> <span><strong>Articles d\u2019hygi\u00e8ne utilis\u00e9s.<\/strong> Ces articles sont sp\u00e9cialement signal\u00e9s et emball\u00e9s dans un film de protection ; l\u2019ouverture du film exclut l\u2019\u00e9change.<\/span><\/li>\n\t<li><span data-mn-icon=\"x\"><svg class=\"mn-icon mn-icon-x\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4l14 16M19 4L5 20\"\/><\/svg><\/span> <span><strong>Logiciels, livres et CD<\/strong>, d\u00e8s que le film a \u00e9t\u00e9 ouvert.<\/span><\/li>\n\t<li><span data-mn-icon=\"x\"><svg class=\"mn-icon mn-icon-x\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4l14 16M19 4L5 20\"\/><\/svg><\/span> <span><strong>Marchandise utilis\u00e9e, sale ou endommag\u00e9e.<\/strong> Exception : si un article pr\u00e9sente un d\u00e9faut technique pendant la p\u00e9riode de garantie, nous \u2013 ou le fabricant \u2013 le rempla\u00e7ons ou le r\u00e9parons gratuitement.<\/span><\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Dommages de transport et d\u00e9fauts<\/h2>\n\n<p class=\"wp-block-paragraph\">Si un produit arrive endommag\u00e9 chez toi ou subit un dommage pendant le transport, nous fournissons un remplacement rapidement et simplement. \u00c9cris-nous bri\u00e8vement \u00e0 <a href=\"mailto:service@modern-natura.ch\">service@modern-natura.ch<\/a> \u2013 nous lan\u00e7ons imm\u00e9diatement les d\u00e9marches n\u00e9cessaires. <\/p>\n\n<section class=\"mn-cp-contact-card\">\n\t<h3><span data-mn-icon=\"phone\"><svg class=\"mn-icon mn-icon-phone\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4h4l2 5-2.5 1.5a12 12 0 0 0 5 5L15 13l5 2v4a2 2 0 0 1-2 2A16 16 0 0 1 3 6a2 2 0 0 1 2-2z\"\/><\/svg><\/span> Enregistrer un retour<\/h3>\n\t<ul class=\"mn-cp-contact-list\">\n\t\t<li><span data-mn-icon=\"mail\"><svg class=\"mn-icon mn-icon-mail\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"6\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 8l9 6 9-6\"\/><\/svg><\/span> <a href=\"mailto:service@modern-natura.ch\">service@modern-natura.ch<\/a><\/li>\n\t\t<li><span data-mn-icon=\"phone\"><svg class=\"mn-icon mn-icon-phone\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4h4l2 5-2.5 1.5a12 12 0 0 0 5 5L15 13l5 2v4a2 2 0 0 1-2 2A16 16 0 0 1 3 6a2 2 0 0 1 2-2z\"\/><\/svg><\/span> <a href=\"tel:+41768120091\">+41 (0)76 812 00 91<\/a><\/li>\n\t\t<li><span data-mn-icon=\"clock\"><svg class=\"mn-icon mn-icon-clock\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3.5 2\"\/><\/svg><\/span> Du lundi au vendredi, 09:00\u201318:00<\/li>\n\t<\/ul>\n\t<p class=\"mn-cp-note\">Merci de renvoyer la marchandise uniquement apr\u00e8s un bref retour de notre part : ainsi, ton envoi est attribu\u00e9 d\u00e8s le d\u00e9part et le remboursement est plus rapide.<\/p>\n<\/section>\n\n<div class=\"mn-cp-box\">\n\t<p><strong>Remarque :<\/strong> Beaucoup de demandes se r\u00e8glent d\u00e9j\u00e0 apr\u00e8s un court e-mail ou un appel. Jusqu\u2019\u00e0 pr\u00e9sent, nous avons toujours pu satisfaire chaque client et trouver une solution. Si quelque chose ne va pas, n\u2019h\u00e9site donc pas \u00e0 nous contacter : nous t\u2019aiderons volontiers.  <\/p>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Plus d\u2019informations<\/h2>\n<ul class=\"mn-cp-links\"><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/questions-frequentes\/\"><svg class=\"mn-icon mn-icon-frage\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M9.4 9.4a2.7 2.7 0 0 1 5.2.8c0 1.8-2.6 2.2-2.6 3.9\"\/><path d=\"M12 17.3h.01\"\/><\/svg><span>Questions fr\u00e9quentes<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/mona-vital-check\/\"><svg class=\"mn-icon mn-icon-heart\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 20.4 4.9 13.3a4.6 4.6 0 0 1 6.5-6.5l.6.6.6-.6a4.6 4.6 0 0 1 6.5 6.5L12 20.4z\"\/><\/svg><span>MoNa Vital-Check<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/planificateur-de-prise\/\"><svg class=\"mn-icon mn-icon-clock\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3.5 2\"\/><\/svg><span>Planificateur de prise<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/contact\/\"><svg class=\"mn-icon mn-icon-mail\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"6\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 8l9 6 9-6\"\/><\/svg><span>Contact<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/a-propos\/\"><svg class=\"mn-icon mn-icon-people\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"9\" cy=\"8\" r=\"3.4\"\/><path d=\"M2.5 20c0-3.4 2.9-5.4 6.5-5.4s6.5 2 6.5 5.4\"\/><path d=\"M16 4.8a3.4 3.4 0 0 1 0 6.4M17.8 14.9c2.2.7 3.7 2.4 3.7 5.1\"\/><\/svg><span>\u00c0 propos<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/conditions-dexpedition-et-de-livraison\/\"><svg class=\"mn-icon mn-icon-truck\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M2.2 7.4a1.2 1.2 0 0 1 1.2-1.2h9.4a1.2 1.2 0 0 1 1.2 1.2v8.2H2.2z\"\/><path d=\"M14 10.2h3.3l3.3 3.2v2.2H14z\"\/><circle cx=\"6.6\" cy=\"17.4\" r=\"1.9\"\/><circle cx=\"17.2\" cy=\"17.4\" r=\"1.9\"\/><path d=\"M8.5 17.4h6.8\"\/><\/svg><span>Conditions d\u2019exp\u00e9dition et de livraison<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/modes-de-paiement\/\"><svg class=\"mn-icon mn-icon-card\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 10h18\"\/><\/svg><span>Moyens de paiement<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/retour-et-remboursement\/\"><svg class=\"mn-icon mn-icon-repeat\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m17 2 4 4-4 4\"\/><path d=\"M3 12v-2a4 4 0 0 1 4-4h14\"\/><path d=\"m7 22-4-4 4-4\"\/><path d=\"M21 12v2a4 4 0 0 1-4 4H3\"\/><\/svg><span>Droit de r\u00e9tractation et retours<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/confidentialite-et-protection-des-donnees\/\"><svg class=\"mn-icon mn-icon-lock\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"5\" y=\"11\" width=\"14\" height=\"9\" rx=\"2\"\/><path d=\"M8 11V8a4 4 0 0 1 8 0v3\"\/><\/svg><span>Vie priv\u00e9e et protection des donn\u00e9es<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/conditions-generales\/\"><svg class=\"mn-icon mn-icon-info\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v5\"\/><path d=\"M12 8h.01\"\/><\/svg><span>Conditions g\u00e9n\u00e9rales<\/span><\/a><\/li><li><a href=\"https:\/\/www.modern-natura.ch\/fr\/mentions-legales\/\"><svg class=\"mn-icon mn-icon-info\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v5\"\/><path d=\"M12 8h.01\"\/><\/svg><span>Mentions l\u00e9gales<\/span><\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Tu peux retourner les articles command\u00e9s dans un d\u00e9lai de 30 jours apr\u00e8s r\u00e9ception, \u00e0 condition qu\u2019ils soient inutilis\u00e9s et dans leur emballage d\u2019origine.&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3272","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.modern-natura.ch\/fr\/wp-json\/wp\/v2\/pages\/3272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.modern-natura.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.modern-natura.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.modern-natura.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.modern-natura.ch\/fr\/wp-json\/wp\/v2\/comments?post=3272"}],"version-history":[{"count":1,"href":"https:\/\/www.modern-natura.ch\/fr\/wp-json\/wp\/v2\/pages\/3272\/revisions"}],"predecessor-version":[{"id":3273,"href":"https:\/\/www.modern-natura.ch\/fr\/wp-json\/wp\/v2\/pages\/3272\/revisions\/3273"}],"wp:attachment":[{"href":"https:\/\/www.modern-natura.ch\/fr\/wp-json\/wp\/v2\/media?parent=3272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}