You can reach us by form, email, phone, or WhatsApp – we usually respond within 24 hours.
Do you have a question about a product, your order, or a return? Write to us – the quickest way is via the form below. Your question will go directly to the person who can answer it.
Mailing Address
Modern Natura AG
Hauptstrasse 174 A
CH-9430 St. Margrethen
Switzerland
Commercial Register (UID)
CHE-485.131.500
CHE-485.131.500 VAT
On-site pickup of goods is currently not possible. Our products are stored across several warehouses in Switzerland and shipped directly to you from there – depending on where the ordered item is available.
Phone Order Acceptance
Monday to Friday, 9:00 AM to 6:00 PM
Swiss mobile network, no additional costs.
Order acceptance only. We prefer to answer technical questions in writing: This allows the right specialist to respond thoroughly, and you’ll have the information in black and white. Please write to us using the form or by email.
The phone service is currently only available in German. We are happy to respond in writing in French and Italian.
Other Ways to Reach Us
Order via SMS or WhatsApp. Simply send us the desired products and your address – we will get back to you with a confirmation. Swiss mobile network, no additional costs.
Write to us
We need four pieces of information: your name, your email address, a keyword for your concern, and your message. Your name doesn’t have to be complete – a first or last name is sufficient. The keyword will appear in the subject line and ensures your message reaches the right person immediately. Salutation and order number are optional.
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Frequent Concerns
For these questions, you can often find the answer faster on the relevant page than by submitting an inquiry to us:
- Frequently Asked Questions
- MoNa Vitality Check
- Supplement Planner
- About us
- Shipping and delivery terms
- Payment methods
- Right of withdrawal and returns
- Privacy and data protection
- Terms and Conditions
- Imprint
What Happens to Your Message
We use your information exclusively to answer your inquiry. We do not share it with third parties or use it for advertising. After processing is complete, messages are automatically deleted after a specified period. Details can be found in our Privacy Policy.
