Frequently Asked Questions

Create an account under My Account: enter your email address, choose a password, confirm—nothing more is needed. You can also shop first and decide at checkout whether you want to create an account or order as a guest.

With an account, your next order is faster: your addresses are saved, and you can view your past orders at any time.

Yes. At checkout you can order as a guest—we only need the delivery and billing address and your preferred payment method. Without an account, however, you won’t be able to view your orders later in the shop. So please keep the order confirmation email safe; it contains everything you need.

We don’t yet send a tracking link automatically—we’re working on offering this in the future. However, you can request the tracking number from us at any time after placing your order. A short message to service@modern-natura.ch with your order number is enough.

Because we process orders as quickly as possible, changes after placing an order are only possible within a short time window. Please contact us immediately by phone or email and provide your order number. We’ll then check whether an address can still be corrected or an item removed. Once the parcel is in shipping, no further changes are possible.

If you have a customer account: under My Account in the “Orders” section. There you’ll find the order date, order number, the items ordered, the total amount, and the current status of each order.

The field has the same name throughout the shop: “Redeem voucher / coupon”. You’ll find it in three places—and it’s enough to enter the code in any one of them:

• in the cart window that opens as soon as you add an item to your cart
• on the cart page below the subtotal
• at checkout in the order summary

Enter the code and tap “Redeem”—the discount will appear immediately in the total. One code can be redeemed per order; vouchers can’t be combined.

If a code isn’t accepted, please check upper/lower case and the validity period. Some codes only apply from a minimum order value or only to certain items.

Yes. Modern Natura has been continuously BIO-certified since 2018, audited by BIO Inspecta in Switzerland—so far without a single objection. We publish the current certificate openly: you don’t have to take our word for it; you can read it yourself.

View current BIO certificate

In addition, our certification can be checked independently at any time at easy-cert.com.

We package our supplements in high-quality glass containers instead of plastic. We select yoga and sports items to the same standards, and for stones we carry only genuine natural gemstones in line with the principles of Fair Mineral and Fair Trade. We prefer to work with experienced producers in German-speaking countries.

Detailed product descriptions and photos help you assess items—they show the product as it will arrive. And if an item doesn’t convince you after all: get in touch—we’ve always found a solution so far.

Yes. Modern Natura AG is a Swiss company with its headquarters and warehouse in Switzerland. As a BIO-certified business, we prefer to work with local and regional partners. How this came about is explained on the page About us.

Exclusively from Switzerland. Our goods are stored here and shipped directly to you from here. That means short transport routes, fast delivery times, consistent storage conditions for sensitive items such as supplements—and no customs clearance at all for customers in Switzerland. Details are on the page Shipping and delivery terms.

Short delivery routes and fast delivery within Switzerland. Personal customer service in your language. No hidden import costs or customs fees for Swiss addresses. And legal certainty under Swiss law when shopping online. Plus: with your purchase, you support the local economy.

Yes. We carry only genuine natural gemstones and work with dealers who have been established for decades in some cases. The stones come from a wide range of regions—Brazil, Portugal, Spain, and many other countries.

Each stone is a natural product and therefore unique: no stone is exactly like another. We deliberately avoid imitations or artificial alternatives.

Yes, that’s possible—especially because each stone is unique. There are two options: leave your request in the order notes (for example, “prefer a darker amethyst”), or send us a short email after placing your order.

We’ll then choose the stone that comes closest to what you have in mind. Of course, this is only possible within what we currently have in stock—but we’ll do our best.

Orders received on business days by around 4:00 PM are usually shipped the same day—provided the items are available. After that, delivery by Swiss Post takes 2 to 3 business days with PostPac Economy (B-Post) and 1 to 2 business days with PostPac Priority (A-Post).

Swiss Post does not deliver parcels on Saturdays. Regional public holidays in the canton of St. Gallen and national public holidays may cause delays. All times and prices are listed on the page Shipping and delivery terms.

Yes. In addition to Switzerland and Liechtenstein, we deliver to Austria, Germany, France and Italy. Delivery takes around 3 to 4 business days to Austria and Germany, and 4 to 5 business days to France and Italy.

Shipping costs depend on the destination country: for Liechtenstein, Swiss conditions apply; for Austria from EUR 9.00; for Germany, France and Italy from EUR 15.00 or CHF 16.90. The full overview is on the page Shipping and delivery terms.

Within Switzerland and to Liechtenstein, we ship exclusively with Swiss Post—either as PostPac Economy (B-Post, 2 to 3 business days) or PostPac Priority (A-Post, 1 to 2 business days). You choose at checkout.

For Austria, Germany, France and Italy, we work with global shipping partners.

Within Switzerland and to Liechtenstein, PostPac Economy (B-Post) costs CHF 6.90 and PostPac Priority (A-Post) CHF 9.90. Shipping within Switzerland is free for orders over CHF 45.

For international shipping: Austria from EUR 9.00; Germany, France and Italy from EUR 15.00 or CHF 16.90. All prices include packaging and handling. The full table is on the page Shipping and delivery terms.

Yes. For orders over CHF 45, we cover the shipping costs. The discount is applied automatically as soon as the amount is reached in the cart—you don’t need to enter anything. The cart will also show you how much is still missing to qualify for free shipping.

Free shipping applies only to deliveries within Switzerland.

You can choose from advance payment (with a 2% cash discount), invoice with a QR payment slip, PowerPay invoice with 30-day payment terms, TWINT, Visa and Mastercard, PostFinance Pay, and PayPal. All prices are in CHF including VAT.

What the individual payment methods mean and which fees apply is explained on the page Payment methods.

Yes. The entire shop—and every step of the order process—runs via an encrypted connection; you can recognize it by “https://” in the address bar and the browser’s padlock icon.

We do not store payment data such as credit card numbers. They are sent directly to certified payment service providers who meet the credit card industry security standard (PCI DSS). How we handle your data is explained in our Privacy Policy.

Yes, in two ways:

• Classic invoice. Payable within 10 business days after receiving the goods, with a QR payment slip in the parcel. Completely free of charge for returning customers; for new customers, a one-time processing fee of CHF 2.
• PowerPay invoice. Payable within 30 days, either in one amount or in instalments. Payment processing is handled by POWERPAY.

If the credit check is negative or cannot be carried out, the payment method switches to advance payment. Details are on the page Payment methods.

Yes—it’s important to us that the payment methods commonly used in Switzerland are available. You can pay with TWINT and via PostFinance Pay, where PostFinance Card and E-Finance are also available. You choose at checkout.

You can return ordered items within 30 days of receipt without giving a reason, provided they are unused and in their original packaging. Please contact us briefly beforehand—often there’s a solution that doesn’t require a return at all.

Include the delivery note or a copy of the invoice and note which items are being returned. Pack the goods securely and send the parcel sufficiently stamped to the address on the delivery note. The postmark date is decisive for the deadline.

Opened supplements and used hygiene products cannot be exchanged for health reasons. Everything else is on the page Returns and refunds.

You as the customer cover the return postage; unfortunately, we can’t offer free return labels. So please contact us before returning anything—often a return isn’t necessary at all, and we can find a simple solution together.

It’s different in the case of an incorrect delivery or a defective item: then we cover the return costs after a quick consultation.

As soon as your return has arrived and been checked, we’ll refund the value of the goods promptly. The refund is made by bank transfer—for that we need your IBAN. If the delivery was on invoice and is still outstanding, we’ll simply cancel it.

If you prefer, we can credit the amount to your customer account instead.

If an item arrives damaged or defective, we’re sorry—and we’ll resolve it easily. Please contact us immediately by email or phone, briefly describe the damage, and if possible include a photo.

We’ll then provide a replacement, repair it, or refund you—whichever suits you best. Often, a return shipment isn’t necessary. If one is, we cover the costs.

For hygiene and consumer-protection reasons, we do not accept returns of the following:

• Opened food and supplements
• Used hygiene products—they are specially marked and packaged in protective film
• Software, books and CDs once the wrapping has been opened
• Used, soiled or damaged goods

If an item shows a technical defect within the warranty period, we—or the manufacturer—will of course replace it or repair it free of charge. The full terms are on the page Returns and refunds.

Fastest via the form on the page Contact. You can also reach us directly:

• service@modern-natura.ch
• 076 812 00 91—also via SMS and WhatsApp
• Monday to Friday, 9:00 AM to 6:00 PM

We read emails around the clock and reply as quickly as possible—usually within 24 hours.

No, Modern Natura is an online-only shop; in-person pickup isn’t possible. There’s a good reason for that: without store rent and store staff, we can offer high-quality goods at reasonable prices. You’ll find the full range here in the shop, and everything ships directly to you from our Swiss warehouse.

By phone, we take orders and help with simple questions. We prefer to answer technical questions in writing—so the right specialist can respond properly, and you have the information in writing afterwards.

Phone and WhatsApp: 076 812 00 91, Monday to Friday from 9:00 AM to 6:00 PM. In writing at any time via the form on the page Contact or by email to service@modern-natura.ch.

Our phone service is currently available in German only. We’re happy to reply in writing in French and Italian.

Yes. You can reach us at 076 812 00 91 via WhatsApp and SMS, Monday to Friday from 9:00 AM to 6:00 PM. You can also order that way: send us the items you want and your address, and we’ll get back to you with a confirmation.

We use your data exclusively to process your order and answer your questions. We only pass it on where necessary—for example to the payment provider and Swiss Post. We do not pass anything on for third-party advertising.

The connection to the shop is encrypted throughout. What exactly is stored when, and for how long, is explained in detail in our Privacy Policy.

This is a deliberate decision, and there are three reasons for it:

• Legal requirements. In Switzerland, strict rules apply to what effects may be claimed for food and supplements. We would therefore have to monitor customer reviews continuously and delete statements—and we don’t want to censor our customers’ opinions.
• Effects are individual. Especially with natural products, the individual person plays a major role. A review then says little about how an item will work for someone else.
• No nuisance. Review platforms almost always come with a flood of reminder emails. We’d like to spare you that.

We’re still very happy to receive your feedback—just write to us directly. We reply personally, and your input feeds into our range.

It all started in 2010 with an online shop for everyday essentials. In 2017, this became the sole proprietorship Modern Natura; a year later came BIO certification by BIO Inspecta. In 2020, Modern Natura AG was founded, in 2022 the brand was registered in the Swiss trademark register, and since 2024 selected items have been available exclusively in Swiss Post branches.

The full timeline with all milestones is on the page About us.

All legally required company details—company name, address, commercial register and VAT number, responsible persons and contact options—are on the page Legal notice.

Our Terms and Conditions govern contract conclusion, delivery, payment, returns and warranty. We recommend reading them once before ordering—they’re deliberately kept short and easy to understand.