You can return the items you ordered within 30 days of receipt, provided they are unused and in their original packaging. Unfortunately, we can only accept products that are not in perfect condition in some cases, or only for a fee.
How a return works
Just send an email to service@modern-natura.ch. That way we know your parcel is on its way and can assign it right away.
Return the items complete and in their original packaging, together with the invoice and with sufficient postage. We cannot refund shipping costs.
After a quick inspection of the goods, we will refund the value of the items. If the delivery was made on invoice and is still outstanding, we will simply cancel it.
General return conditions
You can return the items you ordered within 30 days of receipt, provided they are:
- complete, unworn, and unused
- in the original packaging
- with all security tags and hygiene seals still intact and undamaged
- showing no signs of use
Special case: gemstone jewelry
Jewelry sits directly on the skin. That’s why we’re transparent about what counts as used for jewelry items:
- there are traces of perfume, cosmetics, or sweat
- scratches, fingerprints, or other signs of use are visible
- the security tag or hygiene seal has been removed or damaged
- the original packaging is missing or damaged
- hair, fibers, or other foreign particles are stuck to the item
Excluded from cancellation and exchange
- Opened food and dietary supplements – for hygiene and consumer-protection reasons.
- Used hygiene products. These items are specially marked and packaged in protective film; opening the film excludes exchange.
- Software, books, and CDs once the film has been opened.
- Used, soiled, or damaged goods. Exception: If an item shows a technical defect within the warranty period, we—or the manufacturer—will provide a replacement or repair it free of charge.
Transport damage and defects
If a product arrives damaged or is damaged in transit, we will provide a replacement quickly and without hassle. Just send us a short message at service@modern-natura.ch and we’ll start the necessary steps right away.
Register a return
- service@modern-natura.ch
- +41 (0)76 812 00 91
- Monday to Friday, 9:00 AM–6:00 PM
Please only send the goods back after a brief reply from us—this way your parcel is assigned from the start and the refund is processed faster.
Note: Many issues can be resolved with a quick email or phone call. So far, we’ve been able to satisfy every customer and always found a solution. If something isn’t right, please don’t hesitate to contact us—we’re happy to help.
